I had the exact same issue recently...but not exactly with civil servants but customer service for an insurance firm. I think there's something wrong with the whole system. Customer service is sometimes quite infuriating/rude and I think the issue stems from the top.
@bookjunkie: I really don't understand why can't they just answer my question but got to ask for my name, company and phone number. It is just a simple general enquiry. What's there to record?
4 comments:
I had the exact same issue recently...but not exactly with civil servants but customer service for an insurance firm. I think there's something wrong with the whole system. Customer service is sometimes quite infuriating/rude and I think the issue stems from the top.
@bookjunkie: I really don't understand why can't they just answer my question but got to ask for my name, company and phone number. It is just a simple general enquiry. What's there to record?
Maybe the way u ask is wrong?
@anon: no leh. I asked politely.
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