Don't buy from Xquisis!!

Hi all. I am very sleepy now but I need to blog about this first before I go to sleep. If not, I can't sleep! I am so angry with Xquisis. I did a backorder for a white motorcycle bag from them in Nov. I wanted to bring it out for Christmas and it was written on their website that we were able to collect it just in time for Christmas. So, I thought that it's great and I just did the order. Altogether, I paid about $30 plus including reg mail postage. I received the bag about 1 month later on around 23 Dec. Okie, just in time for Christmas but my nightmare began! My bag has stains and it was pretty bad!! Not only that, but the zip has spoilt.

See photo below:

Therefore, I sent Xquisis and email and this is their reply (I copied and pasted from their email): 

Hi dear

Sorry jus saw ur email due to Xmas celebration too
Sorry abt this guess my part timer was rushing to pack n forgot to check before packing
For the stain would u like to try warm water or nail polish remover to wipe it? Usually we do it this way n it works
As for the zip , it's not spoilt as the zips are first time usage, it's positioned in a way u need to pull all the way back first before starting to use
You can pull the zipper head till the end n pull back all the way


Our quality are generally good otherwise we will not hav many repeated customers. Just that part timers overlook to touch up here n there therefore overlooked
Apologies dear, let mi know if they work thanks

Now, you all can judge for yourselves if the reply constitutes good customer service. For me, I don't think it does. How can just shift the blame to the part-timer? So anyway, I was so pissed with their reply. In the end, they told me to send via reg mail to them to see what can be done. I told them to pay me $4.79 for the reg mail postage but they said that they will only refund me when they got the bag. Now, is this their so-called good customer service? First, they don't even bother checking their products then they sent out. Second, why should the customer pay for the reg mail first when it is not the customer's fault that she received a spoilt bag? I didn't even ask them for compensation for all these inconveniences lor!! I didn't get to use this bag for Christmas (which is why I bought the bag). I still got to purposely travel down to the post office and send to them. I also need to wipe the stains off myself and tried to fix the zip. But it is really spoilt, I can't fix.

Now, I have shopped at places with much better customer service/after sale service. They are so apologetic and will at least pay the customer for the registered mail first before asking the customer to send the items to them. They also offered a 10% discount on their next purchase. That will make me their loyal customer. Smooch is one of the blogshops with good customer service.

Someone told me that I can find Xquisis items on taobao. I haven't gone to search for them yet but I saw the motorcycle bag there:

http://s.taobao.com/search?q=%BB%FA%B3%B5%B0%FC&keyword=&commend=all&ssid=s5-e&search_type=item&atype=&tracelog=&sourceId=tb.index

I have bought a black one from taobao (lucky I didn't buy 2 bags from Xquisis). It is cheaper than Xquisis (about $20 plus only) and arrived much faster. So far all my taobao items are okie, not defective.

Haiz~ Don't understand why all these blogshops owners are so not empathetic. Just put themselves in the customers' shoes and think for them. Is it too much to ask for?